YOUR DATA
Retention and deletion
We keep personal information only while needed for its purpose, a legal requirement, or legal claims, then securely delete or irreversibly anonymise it.
Retention schedule
| Information | Retention |
|---|---|
| Readiness check without an account | Stored in your browser until you clear browser storage |
| Account, applicant profile and case answers | While active, then 24 months after case closure |
| Uploaded documents | 90 days after case closure |
| Support messages and case notes | 24 months after case closure |
| Payments, invoices and accounting records | 6 years from the end of the applicable accounting period |
| Consent and terms records | 6 years after the related processing or contract ends |
| Security and access logs | 12 months, longer only for an active investigation |
| Backups | Removed through the backup rotation within 35 days |
Delete your account
Use the account deletion control when available or email privacy@twsvisa.com. We may verify your identity and will explain if information must be kept by law or for legal claims.
What deletion means
Deletion removes or irreversibly anonymises information in active systems. Encrypted backups expire through the normal cycle and are not restored for ordinary use. Information shared at your direction with another organisation is subject to its retention rules.
Inactive applications
We may treat an application as inactive after 12 months without activity. Where practical, we give 30 days’ notice before deletion.
Legal holds
Deletion may be paused for a complaint, dispute, investigation or legal duty. Access remains restricted and deletion resumes when the hold ends.