TRUST CENTRE

Security at TWS Visa

Visa preparation can involve passports, finances and travel history. We apply proportionate technical and organisational controls throughout the information lifecycle.

Our safeguards

• Encryption in transit and at rest for production information.
• Role-based, least-privilege access controls.
• Private document storage, file validation and malware scanning before documents become available.
• Security monitoring designed to avoid placing document contents in logs.
• Restricted access to production systems and stored documents.
• Security updates and dependency review as the service evolves.
• Activity records for sensitive case and document actions.

Protect your account

• Use a unique password and never share verification codes.
• Sign out on shared devices.
• Check the website address before entering information.
• Contact us promptly about an unfamiliar login or change.

Report a concern

Email security@twsvisa.com with a clear description and safe reproduction steps. Do not include applicant documents, passwords or unnecessary personal data. We aim to acknowledge reports within 5 business days.

Responsible testing

Do not access another person’s data, disrupt availability, use automated high-volume testing, alter records or publicly disclose an unresolved issue.

Incidents

We maintain an incident-response process and notify affected people and regulators where required.